• Orchestrating AI-powered personalisation across the full customer journey to remove friction and increase conversion into memberships
• Leveraging behavioural data and predictive algorithms to deliver hyper-relevant experiences that feel conversational not transactional
• Designing and scaling curated, AI-driven offerings eg. Mystery / Activity Boxes to deepen engagement and increase member lifetime value

After a 15-minute case study, you will take part in an interactive discussion where attendees can ask questions, share experiences, and explore practical applications with your peers.