Peter Jankowski

COO Arctic GmbH

I was born in 1973 and grew up in Berlin. I studied law and psychology. Today I am married and have two daughters. After graduating, I worked at a bank and quickly realized that a large corporation was not my environment. A brief stint at an IT company in the early 2000s was another stop in my life before I moved to Hong Kong in 2007 and started working for ARCTIC. We built the global sales network and supply chain. In 2014, I went to Germany for ARCTIC to head the European branch. A great team in Germany gave me the opportunity to establish and manage another branch in South Carolina, USA in 2018. Since 2019, we have been focusing on developing various B2C channels and corresponding marketing opportunities, and in 2024 we founded a sales and marketing branch in Shenzhen, China.

Day 2 | 15th October

2:05 PM PANEL DISCUSSION: Building a Customer-first Culture: How can you develop an organisational framework and customer-centric culture that help you prioritise excellent CX?

  • How does embedding customer-centric values into your company culture create engagement and long-term loyalty? 
  • How can you efficiently refine team roles to enhance decision-making and create a seamless customer experience? 
  • What communication tools can be integrated to enhance agility, alignment, and cross-functional collaboration? 


Check out the incredible speaker line-up to see who will be joining Peter.

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