Dr Moritz Behm
Professor & Consultant Fresenius University of Applied SciencesDay 1 | 14th October
9:00 AM Chairperson’s Opening Address
9:30 AM KEYNOTE PANEL: Building a Customer-first Culture: How can you develop an organisational framework and customer-centric culture that help you prioritise excellent CX?
- How does embedding customer-centric values into your company culture create engagement and long-term loyalty?
- How can you efficiently refine team roles to enhance decision-making and create a seamless customer experience?
- What communication tools can be integrated to enhance agility, alignment, and cross-functional collaboration?
Day 2 | 15th October
8:50 AM Chairperson’s Opening Address
9:25 AM FIRESIDE CHAT: Maximising Media Assets: How can you define retail media’s role and break down internal silos to better organise budgets and maximise ROI?
- Positioning retail media as a key revenue driver and demonstrating its value to the broader business
- Establishing an optimal organisational structure and fostering cross-functional collaboration to streamline efforts
- Leveraging data-driven insights to bridge gaps, align strategies, and optimise campaign performance
3:05 PM Chairperson’s Closing Remarks
Check out the incredible speaker line-up to see who will be joining Moritz.
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