Julia Paulsen
Ecommerce Director, Nordics Elkjøp Nordic AS (part of Currys plcDay 1 | 14th October
9:30 AM KEYNOTE PANEL: Building a Customer-first Culture: How can you develop an organisational framework and customer-centric culture that help you prioritise excellent CX?
- How does embedding customer-centric values into your company culture create engagement and long-term loyalty?
- How can you efficiently refine team roles to enhance decision-making and create a seamless customer experience?
- What communication tools can be integrated to enhance agility, alignment, and cross-functional collaboration?
3:30 PM NORDIC PERSPECTIVE CASE STUDY: Catering for VIPs: How we built a personalised rewards program that has enhanced engagement and turned one-time buyers into loyal brand advocates
- Learn how we enhanced a community-driven rewards program to boost loyalty, repeat purchases and customer connections
- Discover ways to create content and post-purchase experiences that turn one-time buyers into loyal brand advocates
- Explore the use of data analytics in tracking behaviour, measuring success, and refining strategy for evolving customer needs
Check out the incredible speaker line-up to see who will be joining Julia.
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