Day 2 | 15th October
1:55 PM PANEL DISCUSSION: Building a Customer-first Culture: How can you develop an organisational framework and customer-centric culture that help you prioritise excellent CX?
- How does embedding customer-centric values into your company culture create engagement and long-term loyalty?
- How can you efficiently refine team roles to enhance decision-making and create a seamless customer experience?
- What communication tools can be integrated to enhance agility, alignment, and cross-functional collaboration?
Check out the incredible speaker line-up to see who will be joining Bastian.
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