Bastian Herr

Head of Marketplace Globus

Day 2 | 15th October

2:05 PM PANEL DISCUSSION: Building a Customer-first Culture: How can you develop an organisational framework and customer-centric culture that help you prioritise excellent CX?

  • How does embedding customer-centric values into your company culture create engagement and long-term loyalty? 
  • How can you efficiently refine team roles to enhance decision-making and create a seamless customer experience? 
  • What communication tools can be integrated to enhance agility, alignment, and cross-functional collaboration? 


Check out the incredible speaker line-up to see who will be joining Bastian.

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