Akash Thagela is a Senior Product Manager at Home24, leading personalization across search, recommendations, and retail media. He has built and scaled 0→1 products across fintech, e-commerce, and SaaS in Asia-Pacific and Europe, focusing on AI-driven experiences. His work combines data, experimentation, and product intuition to create seamless, high-impact customer journeys.
Day 2 | 15th October
10:00 AM KEYNOTE PANEL WITH POLLING & Q&A: Personalising Every Moment: How can you orchestrate an end-to-end omnichannel experience that removes friction and earns customer loyalty?
- Which parts of the journey are most crucial to personalise across different channels to guide customers smoothly from discovery to post-purchase?
- How can you maintain a consistent brand experience while personalising at scale to ensure relevance never comes at the expense of brand integrity?
- How can you connect customer data, fulfilment, and loyalty to operationalise personalisation beyond marketing and remove friction across channels?
In this interactive benchmarking polling panel, you – the audience – will take part in live polls to discover what AI tools your peers are already using. Our panelists will analyse the results and take your questions throughout the session.
Check out the incredible speaker line-up to see who will be joining Akash.
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